![]() ![]() “The CTA will continue to provide information, guidance, and services to passengers and airlines as we make our way through this challenging period.” AccommodationĪs with air travel, hotels’ and other accommodations’ policies on cancellations, rescheduling and refunds vary. “While any specific situation brought before the CTA will be examined on its merits, the CTA believes that, generally speaking, an appropriate approach in the current context could be for airlines to provide affected passengers with vouchers or credits for future travel, as long as these vouchers or credits do not expire in an unreasonably short period of time (24 months would be considered reasonable in most cases). On the other hand, airlines facing huge drops in passenger volumes and revenues should not be expected to take steps that could threaten their economic viability. “On the one hand, passengers who have no prospect of completing their planned itineraries with an airline’s assistance should not simply be out-of-pocket for the cost of cancelled flights. However, the COVID-19 pandemic is happening outside anyone’s control, and while the CTA is still your go-to resource in the case of a dispute with an airline, its website states: Under normal circumstances, the Canadian Transportation Agency’s Air Passenger Protection Regulations require airlines to refund your airfare, plus an inconvenience fee, if your flight is cancelled for a reason that’s within the airline’s control-for example, consolidating two flights into one for the sake of efficiency. Whether you can reasonably expect a refund is a bit, well, up in the air, as the duration of this shutdown, and its economic consequences on both airline customers and the airlines themselves, fall into question. This credit is valid for travel before March 31st, 2021.” You will receive full credit, which you can use towards future travel. “If you made a flight booking before March 31st, 2020, and you want to cancel it, you can do so with no cancellation fee. For example, Air Canada has posted this message on their website: You’re very likely to get some kind of compensation. A good place to start is on their website (especially because there are long wait times to reach representatives via phone). It’s up to you to check with the airline you booked with. Some major airlines, like Delta, will automatically transform your flight into credit that can be used in the future some require you to take a certain action to ensure your travel booking can be transferred to a future date. Will you be able to get a refund on your travel booking? The first step is to check whether the airline you booked with will issue a refund during this global pandemic. Together, let’s look at what can be done to get the refunds you need or at least postpone your trip to when it will be safer to travel again. In the meantime, if you booked a trip that was supposed to happen in April or May-or even beyond-and are afraid of losing everything you paid for, don’t worry: I got you. The Canadian border is now officially closed to all but essential travel, so that trip to Cuba will have to wait. Photo created by yanalya - Whether it’s a trip you booked months ago, or a last-minute deal you snagged when news coverage of the coronavirus was still just a faint rumble, travelling at this time is not an option. ![]()
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